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CBN To Customers: Give Banks 30 Days To Resolve Excess Charges Complaints

N98.82m Fake Banknotes Detected In 2018 —CBN

N98.82m Fake Banknotes Detected In 2018 —CBN

The Central Bank of Nigeria has said customers should allow deposit money banks to resolve their complaints on excess charges within 30 days.

The CBN, in a series of tweets on Friday, educated bank customers on how to lodge complaints.

It said, “If you make a complaint to your bank, insist on getting the Consumer Complaint Management System tracking number from your bank after lodging a complaint to enable the Central Bank of Nigeria do a follow-up.

“If you make a complaint to your bank on excess charges, allow 30 days for resolution, after which you can contact the CBN by sending an email to [email protected], [email protected] or call +234 7002255226.”

The apex financial regulator said customers complaining about card-related and funds transfer issues should allow 72 hours for resolution “after which you can contact the CBN.”

“If you make a complaint to your bank on account management issues, allow 14 days for resolution, after which you can contact the CBN…” it added.

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