Leading financial institution, United Bank for Africa (UBA) Plc. has added to its numerous awards as it emerges winner of the Bank of the Year at the Independent Newspaper Awards.
The award ceremony was held at the prestigious Eko Hotel and Suites on Saturday, May 1, 2021 that had in attendance top echelon of the financial sector including Bank CEOs, Captains of Industries and Senior financial executives.
UBA’s Directorate Head, Lagos Island, Uzoechina Molokwu who represented Deputy Managing Director, Mr. Liadi Ayoku, received the award on behalf of the bank.
UBA’s Deputy Managing Director, Mr. Liadi Ayoku who expressed his delight on the recognition said
“These awards mark another milestone for the UBA Group and is a testament of the diligent execution of the bank’s strategic initiatives on customer service.”
“For us, being recognised as Bank of the Year complements positive feedback from customers and is a recognition of our improving efficiencies, service quality and innovation.”
“I, therefore, dedicate this award to our growing loyal corporate and retail customers, who are our essence. Given our heritage and commitment to Africa’s development, we continue to impact lives through our services as well as our financial support to individuals, businesses and government.”
“UBA remains focused on its goal of democratising game banking in Africa, leveraging on new technologies and determination to change the narrative of financial services on the continent.”
Editor, Independent Newspapers, Don Okere, noted that UBA has excelled in the key areas of prioritising customers, which, according to him, has earned the bank the highly coveted laurel.
He explained that the bank stood out in prioritising customers and improving its technological offerings to accommodate the growing needs of its customers.
He said that even though Africa’s economic landscape has been unpredictable in recent times, a factor that has resulted in business challenges in Nigeria and some of Africa’s best performing economies, UBA was still able to find its rhythm and excelled as is evident from its recently released first quarter results.
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UBA’s Leo Clocks Four, Set To Further Transform Digital Banking In Nigeria, Africa
The United Bank for Africa has announced that it has concluded plan to commemorate the fourth anniversary of its flagship artificial intelligence Chabot, with new offerings set to further change the face of digital banking in Nigeria
To further extend its reach, UBA said it has concluded plans to commence Leo services on Instagram and Google Business, terrains none of its peers can lay claim to.
“Birthed January 11, 2018, with a firm resolve to prioritise its customers as well as put the bank at the heart of disruptive technologies that will transform the experience of esteemed customers, UBA did the unthinkable by getting three million users hooked in less than three years of its inception,” the bank revealed in a statement.
Leo, which the bank stressed, had proven to be the most formidable artificial intelligence chat bot till date; serving an ever-increasing customer base who now have less transaction hassles to worry about is currently available on Facebook Messenger, WhatsApp, Apple Business Chat
Group Managing Director/Chief Executive Officer, UBA, Mr. Kennedy Uzoka, affirmed that UBA customers agree that Leo is one of the bank’s biggest investments in cutting-edge technology and has been steadily changing the face of banking in the continent.
“Three years later, and with over almost four million customers and counting, UBA’s Leo, has without a doubt, remained the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with plenty to offer its teeming customers.
“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, we can proudly say that our Leo has become a massive success as it continues to consolidate on its successes and accolades winning several awards in a short while of its existence, “he added.
Uzoka said further: “In just four years, Leo’s landmark achievements have been indeed overwhelming, covering 20 African countries as well as garnering over 10 prestigious awards globally, a feat that is exceptional by every standard, I must say we are proud of Leo’s intimidating achievements which is largely unbeatable.
“With this in mind, we have ensured that, Leo continues to enjoy periodic and systematic upgrade with special emphasis on enhanced advancements and specialised unique features where necessary.
“UBA’s vision has always been and will remain to be a dominating force in Africa’s digital banking space. Our resolve is to provide unparalleled experience across all channels. We are a technology-driven institution with vast knowledge in the business that we do and Leo, being a tested, dependable and intelligent personality, did well to replicate on WhatsApp the success it recorded on the Facebook Messenger platform where it started its journey and later on the IOS (iPhone Operating System) platform.
“It is a solution that is from the customer’s standpoint, easy to use by anyone regardless of demography. Leo is always ready and waiting to help with any form of banking service.”
Uzoka further explained that Leo is already present in 20 African countries and in three languages and has a number of rich and robust features bound to mesmerise existing and potential customers with services that are extremely fast and secure as all transactions and enquiries are encrypted, end-to-end.
“Leo has the ability to do a wide range of things, including funds transfer, call card top-up, checking of account balance, retrieval of bank statements, instant account openings for new customers, statement to embassy/other banks/microfinance, purchase of airtime/ data, paying of bills (LCC, PHCN, Cable TV), effectively helping with savings and spend limit,” he said.
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Why More Women Are Banking With Access Bank, Wigwe Speaks
Access Bank’s Chief Executive Officer, Herbert Wigwe, has identified good customer service, access to finance, provision of educative and possibility of business growth are some of the reasons why more women are patronising the bank. According to him, this is also the reason why half of the bank’s customer base are women, particularly those in business.
Wigwe made the disclosure recently while discussing the company’s expansion plans in an interview on CNN’s First Move with Julia Chatterley.
Noting that more women are embracing the bank due to what the bank has done for women, he explained that Access Bank had programmes for women and if they needed financing, they would be supported by the bank.
He said “Most times, they have gotten the money, it’s about supporting them with respect to various programs that would help educate them on what to do, how to grow their businesses, all of those type of things. So, that is what has made us so different and the fact that most women would rather bank with Access than anywhere else”
On Access Bank’s African expansion plans, Wigwe said, “It is something that we have been planning as part of our corporate strategic planning 2017 and the whole idea has been to support our correspondent banking business, to support our payments business and to basically ensure that there is greater trade within the continent. So, for us, what are we doing? We’re basically making sure that we have a strong presence in all the major trade centres in the continent.”
On Access Bank’s outlook for 2022, the bank CEO added, “I think we’re on track. I think in terms of profitability our different franchises are doing exceedingly well. And I think 2022 perhaps is actually going to be a big, big year for the institution.”
Explaining further, Wigwe said that in 2014, the bank created the W-program which is a more robust program, and it’s about inspiring, connecting and it’s also about empowering women.
He said the W-Programme includes both the professional lady or businesswoman who needs to be supported.
“You know sophisticated businessperson who is thinking about succession and wants a bank that can help them. All of those things were provided. We took it deeper and deeper into maternal health care schemes. Schemes that no other institution in the world have basically looked at. It’s the reason we won several, several awards.”
Revealing Access Bank’s focus on women in Nigeria, Wigwe also stated, “Coming back to Nigeria, and what it has done for women, half of our customer base today are women, all right. And because they know that they will be served by Access. And if they needed financing, they will be supported by Access. Most times, they have gotten the money, it’s about supporting them with respect to various programs that would help educate them on what to do, how to grow their businesses, all of those type of things. So, that is what has made us so different and the fact that most women would rather bank with Access than anywhere else.”
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UBA Customers To Win Big In Super Savers Promo Draw
Africa’s Global Bank, the United Bank for Africa (UBA) Plc, has assured its loyal customers of a memorable Christmas as the bank is set to reward thousands of people with super prizes, in its upcoming super savers promo draw.
The Super Savers draw will be held virtually on December 21 via Facebook and Youtube platforms in strict compliance with social distancing rules as directed by the federal and Lagos State governments following which 23 bumper account holders will smile home after a transparent draw with the following rewards; N2 million, N1.2 million, N500,000 and N100,000 cash prizes respectively.
Also another 10 savings account holders will win N1million each and 10 university students with a Next Gen account will win a monthly salary for a year while 30 children with a UBA Kiddies or Teens Account will win school fees grant. There is something for everyone in the Super Savers Draw.
The event will be supervised by representatives from the Consumer Protection Council, the National Lottery Regulatory Commission, and the Lagos State Lottery Board. To qualify, all new and existing customers need do to qualify for the draw is to ensure that they save N10,000 or more, monthly in their UBA Savings Account.
New customers should simply dial *919*20# if interested in opening a UBA Bumper Account. For more information, visit www.ubagroup.com/supersavers.
This unique Super Savers, which is open to account holders of the bank from the six geographical zones in Nigeria, has something big for everyone and intends to appreciate loyal customers of the bank, who have cultivated a savings culture and stayed loyal with the bank over the years.
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