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UBA Explains Unique Features Of Upgraded Mobile App As Innovation Excites Customers

UBA Explains Unique Features Of Upgraded Mobile App As Innovation Excites Customers

UBA Explains Unique Features Of Upgraded Mobile App As Innovation Excites Customers

The United Bank for Africa (UBA) Plc has upgraded its mobile banking application, introducing lots of interactive features to aid banking, whilst allowing customers to perform unlimited transactions with simple taps on their mobile phones.

Group Head, Digital Banking, Sampson Aneke, said UBA aims to provide the best value possible for its customers through a more interactive, user friendly interface that makes available a myriad of opportunities from the comfort of customers’ homes.

He explained that the new mobile app would now prompt users to use their device enabled biometrics, adding that the menu has been reduced and divided into sub-menus to enable users view Transaction History, Net worth, Trends amongst others at a glance.

“With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app,” he said.

Customers who subscribe to the lifestyle offering on the app will enjoy access to the free online medical doctor, a great response to the new norm created by Covid-19 pandemic.

Other features of the app, as highlighted by Aneke, include the live chat option, where users can communicate on the go with dedicated staff trained to assist with any enquires and challenges; biller validation; as well as group transfer – a new menu where users can create groups, save members and transfer funds to up to 100 members on the group.

“This Group Beneficiary transfer feature which does a single lumpsum debit and multiple credits to beneficiaries irrespective of banks where their accounts are domiciled, makes the upgraded UBA app, the first app in Africa to be able to pay salaries, thus addressing a major need in the MSME space.

“Another exciting feature that we have already started receiving rave feedback from our customers for, Is the one that enables users make Loan Requests via Click Credit(For Salary Account Holders) or Quick loans which is available to both savings and current account holders. Our customers have already started to enjoy these services, and I can tell you that they are very pleased with these new offerings,” Aneke said.

Aneke who also shed more light on the innovation during a media parley held on Zoom said it was a revolutionary innovation that will put the world in the hands of its customers from the comfort of their homes.

Corroborating Aneke, Jude Anele said customers are already excited about the prospects of the innovation, which according to him will change the face of global banking especially in the wake of the pandemic.

The media parley which lasted for about one hour 30minutes was well attended by 150 journalists across Africa and was coordinated by the Bank’s Head, External and Media Relations, Mr. Nasir Ramon.

Earlier, UBA’s Group Managing Director, Kennedy Uzoka had expressed delight about the upgrade of the new mobile app and stated that the bank’s numerous investments into digital transformation has begun to yield good returns for customers, going by the reviews already received.

“I would like to let you know that all the investments we have made over the years in the area of technology will begin to yield now, because already UBA’s new Mobile Banking App demonstrates our resolve to provide unparalleled experience across all our channels is in line with UBA’s vision to dominate Africa’s digital banking space,” Uzoka said.

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